Dubai signs agreement with UAE Central Bank to facilitate user payment

The Dubai Department of Finance (DOF) and Central Bank of the UAE (CBUAE), have agreed a deal aimed at facilitating the payment of fees owed by consumers of Dubai government entities.

It was signed by the CBUAE's Governor Abdulhamid M. Saeed Alahmadi and the DOF's Director-General, Abdulrahman Saleh Al Saleh.

The agreement will ultimately advance the UAE’s digital transformation strategy for public services.

Government entities in Dubai and their customers will now be able to access the CBUAE's direct debit service to facilitate customer payments through other banks in the UAE.

The service aims to enhance the Department's relationship with both parties while ensuring increased efficiency throughout the collection process.

A detailed action plan will be developed through the identification of common challenges and appropriate solutions in line with the public’s best interest. 

Abdulhamid Alahmadi said: "This agreement reinforces the UAE’s ambitious journey towards digital transformation. It is a testament to CBUAE’s continuous efforts to effectively contribute to the achievement of this transformation as we aim to support institutions and ensure their services are of the highest standard, agility and efficiency."

While Saleh Al Saleh said the deal "will provide consumers with access to a streamlined payment process as we aim to support the UAE’s strategy towards digital adoption."