Appointments for driving tests in Dubai can now be booked and re-scheduled via WhatsApp.
The Roads and Transport Authority (RTA) has made this service available through its 'Mahboub Chatbot' on 0588009090.
Users' phone numbers and registered information are pre-authenticated, so there is no need to use the official application or visit the RTA's website.
"This interactive service is available in Arabic and English, and users can schedule their driving test appointments and pay the service fees through the pre-authenticated system," said Mira Ahmed Al Sheikh, Director of the Smart Services Department at the RTA’s Corporate Technical Support Services Sector.
"Mahboub" offers over 250 informational and procedural services via WhatsApp. These include payment of public parking fees, inquiring about vehicle ownership renewal, Nol card services, marine transportation services, and many others.
"Efforts are being made to improve the generative artificial intelligence techniques "Mahboub" uses to understand natural human languages better and generate accurate responses like humans while ensuring data privacy protection. Work is also underway to enable digital identity in the customer's journey to provide a better, faster and more secure access to services," added Al Sheikh.
#RTA in Dubai has recently introduced a new service enabling individuals to book and reschedule driving test appointments via WhatsApp. The service is available through the RTA’s 'Mahboub Chatbot' at (0588009090). This initiative aligns with RTA's strategy of providing services… pic.twitter.com/YZyNRxutar
— RTA (@rta_dubai) January 5, 2024
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